Frequently Asked Questions (FAQ)

Are your products legal to purchase?

Yes, our products are legal to purchase as long as you are over the legal age in your area. It is your responsibility to be aware of and comply with the laws in your jurisdiction.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. For further instructions on returns, please contact us.

Do you ship internationally?

Currently, we only ship within the United States. We apologize for any inconvenience.

How do I pay for my order?

We accept major credit cards, debit cards, and PayPal. Our secure payment processing ensures your information is protected.

How long does shipping take?

Orders are typically shipped within 24-48 hours of receipt. Shipping times vary based on your location, but most orders arrive within 3-5 business days.

Do you offer discreet packaging?

Yes, we prioritize your privacy and provide discreet packaging for all orders.

Can I track my order?

Yes, after your order is shipped, you will receive a tracking number via email.

What if my package is lost or damaged during shipping?

Hookah Ministry is not responsible for parcels that were not delivered, stolen or lost by shipping providers, but if those happened, please contact our customer service team at [email protected] for assistance. We will work with the shipping carrier or our courier team to resolve the issue ASAP.